New Year’s resolution: Listen to the “voice of the customer” and take action Today, it is impossible to read an article or blog on managing customer interactions without seeing the term “voice of the customer”. It has become a key … Continue Reading
New Year’s resolution: Listen to the “voice of the customer” and take action Today, it is impossible to read an article or blog on managing customer interactions without seeing the term “voice of the customer”. It has become a key … Continue Reading