Software for Creative & Design Teams

Help Desk & Project Management App

As an in-house creative team or part of a design agency, you conceptualize ideas into concrete plans. Your creative projects depend on team collaboration and constant feedback from clients and third-party consulting firms. With frequent revisions and changing task priorities, your projects have longer timelines and limited resources. This makes managing budgets and deadlines a challenge for your team.

Creative and design teams have their own set of challenges. OneDesk helps you put your creative ideas into action by giving you the tools to collaborate with everyone and manage extensive projects.

Client Requests

Client requests enable clients and external agencies to submit a design request or inquire about services. These requests serve as a first point of contact with clients. Responding to these requests is critical in building positive relationships with customers.

OneDesk Improves Client Relations

OneDesk’s helpdesk system helps you customize your client request forms and generate support tickets. Route tickets to expert team members and organize them into the appropriate project. Improve response time by prioritizing your tickets.

Agency Collaboration

Collaborative projects require complete transparency between the agency and the creative team. This involves discussing ideas and coordinating tasks to keep everyone on the same page.

OneDesk Promotes Agency Collaboration

OneDesk’s client portal allows agencies to track your progress and coordinate with your team. You can display properties such as your start date and end date, percentage complete and more — providing complete transparency into your processes. External teams can send messages, share files and remain updated about your project status.

Project Timeline

Creative projects are concept-based and developed from inspiration. Putting these ideas into plans is a complex process as there is no fixed sequential timeline. Often task deadlines are extended due to revisions and ongoing team ideation sessions.

OneDesk Creates Project Timeline

OneDesk’s Gantt chart helps you manage your project timeline. Create task dependencies to enable your team to complete one task before starting the next. Change due dates via the drag-and-drop option and immediately extend your project length.

Project Feedback

Creative projects stem from ideas of team members, clients and external agencies. These ideas are constantly evolving based on everyone’s feedback until they receive the final approval from clients.

OneDesk Facilitates Project Feedback

OneDesk’s communication features enable you to collaborate with internal teams, outside agencies and clients. Carry out conversations directly from your tasks and use conversations as a reference to create revisions. Take part in discussions and share documents to keep everyone updated about your work.

Task Management

Managing creative tasks are difficult due to changing ideas and timelines.
This is because tasks go through several revisions, making it challenging to track its status.

OneDesk Manages Tasks

OneDesk allows you to break down your projects into simple tasks. These tasks come with their own set of lifecycle statuses that update you about your progress. Customize ticket statuses according to your stages of production.

Balanced Workload

It is essential to maintain a balanced workload for team members. By reducing workload, teams can ensure project quality and deliver successful projects by meeting deadlines.

OneDesk Balances Workload

OneDesk’s Statusboard is based on Kanban methodology. The Statusboard gives you visibility into your team’s workload and helps you re-assign work to maintain productivity. Drag and drop your task from one column to the next to assign work to team members.

OneDesk for Creative & Design Teams

OneDesk helps track every detail of your creative projects. Stay on top of your project deadlines, client meetings and task schedules with OneDesk’s Calendar view. Monitor real-time data and visual analytics to measure KPIs and learn from your projects. Utilize email management to release a series of emails to keep your clients in the loop. OneDesk is an online application that can be accessed anywhere helping you track time, generate reports and more.

Why OneDesk?

OneDesk is a combination of helpdesk and project management into one application. With a built-in CMS, OneDesk stores information of your employees, customers, external agencies, helping you manage your communication with all parties. OneDesk makes it easy for you to manage projects without the need to purchase, learn, integrate and switch between multiple applications.