Software for Dev Teams

Help Desk & Project Management App

As an in-house dev team or a part of an external software development firm, you are continually developing new products, adding features or fixing bugs. Your team is responsible for developing, implementing, optimizing and maintaining your software and apps. The Dev team’s success depends on aligning customer & stakeholder expectations and requirements, and by communicating with everyone involved.

Development teams have several pain-points that need to be addressed. OneDesk overcomes these challenges by automating your workflow, helping you to plan extensive projects within a fixed timeline.

Dev Requests

Dev requests enable clients and external agencies to submit new feature requests or inquire about the existing products. These requests allow the Dev team to make quick updates to an existing product or create new features based on clients’ needs.

OneDesk Facilitates Support Requests

Using OneDesk’s helpdesk system, you can allow your clients to submit requests for inquiries and questions. By customizing ticket types, you can classify tickets according to the inquiry type. Auto-assign tickets to expert team members to quickly respond to your clients.

System Integration

System integration involves several steps before deploying the solution. This includes identifying the end-users needs and requirements, researching new technologies and finally designing and developing the solution. Dev teams then repeatedly test to ensure everything is running smoothly.

OneDesk Creates Project Timelines

Create and manage project timelines with OneDesk’s Gantt charts. Gantt charts help you visually compare your planned time to the actual time logged by your team members. You can create dependencies by linking one task to another. OneDesk then calculates the critical path, providing the overall project length.

Digital Security

Ensuring software security is key in software development. This involves programming high-level security features and running tests and reviews to assure security. It is critical to perform all the activities that improve software security from breaches.

OneDesk Tracks your Tasks

OneDesk allows you to create a task checklist for projects. Track and monitor your tasks based on their lifecycle statuses. Automated statuses update you about your tasks’ progress, helping you stay on top of your projects. Customize ticket statuses to identify the unique stages of your workflow.

Quality Assurance

Following a quality assurance process is important for a successful launch. This includes making sure all the requirements are met efficiently and carrying out several testing cycles. It is crucial to resolve errors and review codes before product delivery.

OneDesk Automates your Workflow

OneDesk enables your team to create a series of tasks in the form of a template. Clone your template each time you carry out your testing cycles. This helps your team complete all the requirements efficiently with the same teams, assignees and followers.

Product Design

Product design requires feedback from internal team members and clients. Often the design goes through several revisions made based on comments from stakeholders. Once everyone signs off on the design, the Dev team moves on to product development.

OneDesk Promotes Team Collaboration

OneDesk’s communication features allow your team to collaborate with clients and external agencies. With OneDesk’s messenger application, you carry out discussions and receive feedback immediately. With the file-sharing option, you can attach multiple versions of the document to everyone.

OneDesk for Dev Teams

OneDesk helps you plan your projects from start-to-finish. Using task schedules, you can decide time spent on each task, helping you manage your project time and budget. Provide transparency to your stakeholder by having a client portal in place. With OneDesk, you can keep everyone updated about your project and receive real-time visual analytics, enabling you to make informed decisions daily.

Why OneDesk?

OneDesk is a combination of HelpDesk and Project Management in one application. Carry your OneDesk with you — Connect with your employees, clients and external teams on the go. OneDesk makes it easy for you to manage projects without the need to purchase, learn, integrate and switch between multiple applications.