OneDesk for Human Resources Teams
Tasks such as recruiting candidates, leading cross-departmental projects, and responding to employee questions and requests are daily HR challenges. Streamline these processes with OneDesk.
Why OneDesk for human resources?
Organize & manage HR requests
Employees can submit HR requests from email, forms, chat, or other apps, and OneDesk will capture them all. The OneDesk ticketing system centralizes requests and communication in one place. Stay on top of priorities, increase visibility of communication, and track the progress of all requests in one powerful dashboard.
Capture complete requests
In addition to email, chat, and third party apps, OneDesk can capture requests from forms. OneDesk request forms can be customized to fit your workflow.
- Create forms for different request types
- Customize your form with your own fields
- Make fields required
- Allow employees to attach documents
- Route incoming requests to a teammate or project
Cross-department communication
OneDesk promotes collaboration and communication through multiple features. Email integration allows you to respond to requests without switching apps. Send messages in-context with conversation next to task or request details. Easily loop-in colleagues. Share documents and attachments.
Kick off HR processes
OneDesk eliminates inefficiencies associated with onboarding and other processes that follow similar workflows each time. Easily start new processes using your own project templates. The new project will be kicked off in seconds with all the required tasks and assignments all set.
Onboarding knowledge base
AI-powered assistance
Deflect common questions and provide 24/7 assistance with Odie the AI Agent. OneDesk’s Odie is a generative AI that can answer questions and deflect tickets from your customer-facing apps. AI-powered support can be added to your live chat, knowledge base and ticket forms. The AI is entirely trained on your own chosen content, from knowledge base articles, webpages, and replies.
Plan & track HR tasks
OneDesk allows you to manage HR tasks and projects together with requests.
- Create subtasks for requests to track each step in the process
- Ensure the timely completion of projects
- Allocate tasks to the right teammates
Unify & streamline processes
OneDesk is flexible to meet the needs of your HR team.
- Customize your request or task statuses.
- Create rules to automatically assign requests, notify teammates, update progress, and more
- Create different request types – each with their own forms, statuses, and workflows
- Integrate with other tools to optimize even more
Why OneDesk for HR teams?
OneDesk eliminates inefficiencies associated with HR project planning and request management. With OneDesk, you can streamline your workflow, carry out your day-to-day employee engagement activities, and collaborate with management to develop company resources. OneDesk is a combination of HelpDesk and Project Management in one application. OneDesk allows you to centralize your work and handle multiple requirements without the need to purchase, learn, integrate, and switch between applications.
Frequently asked questions about OneDesk for HR Teams
Can you use OneDesk for HR?
Yes, OneDesk is a good fit for HR teams looking to manage requests, plan HR projects, and track tasks.
What OneDesk features are useful for HR teams?
OneDesk has many features that are helpful for HR teams. Your team can easily kick off onboarding, track admin tasks, manage requests, and communicate with colleagues.
Features include:
- Project templates
- Automations
- Custom request forms
- Real-time messaging
- Email integration
- Project and task planning
- and more
More about OneDesk for HR Teams on the blog
How a human resources firm uses OneDesk to manage client relationships
How a Human Resource Management Company Uses OneDesk
How one company uses OneDesk to offer external HR services
MPG Template
MPG Template
MPG Template
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
More HR team solutions
HelpDesk for Creative HR teams
HelpDesk for Education HR teams
HelpDesk for Finance HR teams
HelpDesk for Government HR teams
HelpDesk for Healthcare HR teams
HelpDesk for HR HR teams
HelpDesk for IT HR teams
HelpDesk for Legal HR teams
HelpDesk for Logistics HR teams
HelpDesk for Manufacturing HR teams
HelpDesk for Marketing HR teams
Project Management for Creative HR teams
Project Management for Education HR teams
Project Management for Finance HR teams
Project Management for Government HR teams
Project Management for Healthcare HR teams
Project Management for HR HR teams
Project Management for IT HR teams
Project Management for Legal HR teams
Project Management for Logistics HR teams
Project Management for Manufacturing HR teams
Project Management for Marketing HR teams
Work Management for Creative HR teams
Work Management for Education HR teams
Work Management for Finance HR teams
Work Management for Government HR teams
Work Management for Healthcare HR teams
Work Management for HR HR teams
Work Management for IT HR teams
Work Management for Legal HR teams
Work Management for Logistics HR teams
Work Management for Manufacturing HR teams
Work Management for Marketing HR teams