OneDesk for IT Teams

Automate repetitive tasks, manage complex projects, and get a handle on tickets with OneDesk’s help desk and project management software.

How does OneDesk help my IT team?

For IT requests

Your end-users submit IT requests on a daily basis. These requests describe the nature of the problem and contain relevant attachments such as screenshots. Quickly resolve requests by capturing and centralizing tickets. IT Teams can improve their processes and ensure everything is running smoothly by implementing a help desk.

Manage tickets with OneDesk

With OneDesk’s ticketing system, you can track, monitor, and resolve tickets in one centralized location. Capture tickets in multiple ways such as email, chat, and ticket forms. Customizable ticket forms ensure all the necessary information. is gathered. OneDesk allows you to prioritize tickets and auto-assign team members to ensure quick ticket resolution.

flexible ticketing system

For IT deployments

IT deployment involves the process of rolling out new software for business and clients. This process includes tracking and recording all the steps needed to complete deployment. It is essential for IT teams to monitor each step to ensure everything is up and running.

Streamline the IT deployment process with OneDesk

OneDesk enables you to create task templates to simplify your software deployment process. The templates ensure team members complete one task before moving on to the next. By cloning templates, you have a task checklist in place, along with the same assignees and followers.

Time tracking for IT teams

Tracking time has several benefits. Time tracking allows IT teams to monitor team productivity and bill customers based on their work hours. IT teams can also identify how much time to spend on each task, enabling them to prioritize tasks at the appropriate level.

Track time accurately with OneDesk

With OneDesk, you can add timesheets to your tickets, tasks, and projects. You can then monitor where your hours are spent and whether there needs to be a reallocation. This enables your team to stay focused on the tasks at hand and make data-driven decisions.

work time reporting
service level agreement support

Service Level Agreements (SLAs)

SLAs are policies that define the level of service you deliver to your clients. SLAs can define the ticket response time, the ticket resolution time, and more. IT teams generally use SLAs to measure and improve the responsiveness of their teams and increase customer satisfaction.

OneDesk automates SLAs

OneDesk automates linking SLA policies to support tickets. This eliminates the need to add SLA policies to each ticket type and reduces repetitive work for your team. You can then monitor SLAs by their breaches, priority, assignees, etc.

Manage IT projects

IT projects require collaboration with teams and clients to identify and implement appropriate solutions. These solutions may contain bugs, feature requests, or updates that are resolved via ongoing communication between the IT team and stakeholders.

OneDesk promotes collaboration

OneDesk’s communication features enable your customers and users to submit feedback and report bugs. You can hold discussions about your end-user’s needs or ask more questions on reported bugs. With the file-sharing option, you can easily attach files and keep everyone updated about new releases and products.

it employee sitting
it teams

OneDesk for IT Teams

OneDesk makes IT ticketing and planning IT projects simple. With OneDesk, you can create strategies and plans to monitor projects from start to finish, while keeping everyone in the loop and capturing interactions for future references. OneDesk allows you to respond to client inquiries, automate processes, log time, and generate powerful reports.

Why OneDesk?

OneDesk is a combination of help desk and project management in one application. With a built-in CRM, OneDesk stores information about your employees, customers, and external agencies, helping you to manage your communication with all parties. OneDesk makes it easy for you to manage projects without the need to purchase, learn, integrate, and switch between multiple applications and allows you to respond to client inquiries immediately.

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