OneDesk vs. Teamwork
OneDesk is a competitive alternative to Teamwork, with a help desk & project management solution in one app.
The all-in-one Teamwork alternative
Teamwork is a project management software that also offers additional solutions such as helpdesk and CRM for an additional cost. The pricing of Teamwork depends largely on the features you need. Teamwork ranges from a free project management plan with limited functions to an Enterprise plan with bespoke pricing. Their recommended project management plan is $18/user a month. Teamwork also offers add-ons for help desk, chat, and CRM features each for an additional charge. Their help desk add-on solution ranging from $8.50 – $29.50/user a month when billed annually.
OneDesk offers both a full help desk and project management solution in one application. You do not need to pay for each application separately. OneDesk starts at $11.99 per user/month when billed annually.
The Teamwork features you need, with OneDesk
Task Management
Assign tasks or subtasks, plan and track work, create dependencies and more!
Project Management
Manage, plan and schedule the full lifecycle of your projects.
Email Ticketing
Create tickets from emails automatically. Manage your inbox with a full suite of help desk features.
Work Views
Organize information the way you need. Use Kanban boards, Gantt charts, lists, various filters and more.
Automations
Reduce repetitive work with smart and flexible workflow automations.
Compare software solutions
| OneDesk | Teamwork | |
|---|---|---|
| $11.99-15.99 per agent per month paid annually | $0 - $29.50+ per agent per month paid annually | |
| Task Dependencies |  | |
| Subtasks | | |
| Kanban | | |
| Lists | | |
| Gantt Chart | | |
| Roadmap | |  |
| Automations | | |
| Unlimited Projects | | |
| Workload | | |
| Time Tracking | | |
| Analytics | | |
| Budgeting | | |
| Intake Forms | | |
| Real-Time Messaging | | With 'Chat' add-on |
| Integrations | | |
| Custom Fields | | Only at 'Grow' level or higher |
| Email Ticketing | | With 'Desk' add-on |
| Canned Responses | | |
| Helpdesk Reporting | | With 'Desk' Premium level or higher |
| Customer Satisfaction Ratings | | With 'Desk' Premium level or higher |
| Customer Portal | | With 'Desk' add-on |
| Knowledgebase | | With 'Desk' add-on |
| Custom SMTP | | With 'Desk' Premium level or higher |
| 2FA | | Only at 'Grow' level or higher |
| Single sign-on | | Only at 'Enterprise' level or higher |
| Mobile App | | |
What can OneDesk offer over Teamwork?
An all-in-one helpdesk & project management solution
Teamwork offers a separate help desk solution with their project management tool for an additional cost. With OneDesk, your help desk and project management features are seamlessly integrated into one application for an affordable price.
Many business can benefit from a helpdesk solution. For example, accept tickets from clients or end-users as requests, inquiries, feedback and more. With OneDesk you can easily convert any ticket into a task or even build that task into a larger project.
Improve collaboration
OneDesk offers seamless, built-in tools to communicate and collaborate with your team or clients.
In-context live messaging
Communicate with your team or clients in real-time from the OneDesk messenger. Reduce back-and-forth by attaching conversations to a task’s details. This way everyone stays in-context with the details and progress of a task.
End-user or client-facing applications
OneDesk allows you to receive emails as tickets (or tasks) and then respond directly from the application. In addition, OneDesk includes client-facing applications. Deploy the applications — live chat, customer portal, webforms and knowledgebase — to improve client satisfaction. For instance, the portal allows clients to login and view progress or collaborate. This way, clients stay completely up-to-date.
Flexibility and customization
Like many solutions, Teamwork has limited flexibility and customization options. Alternatively, at OneDesk we believe your tool should fit you. Create unlimited custom fields to capture the information you need. Have multiple workflows? Enable unique task or ticket types, each with their own customizable lifecycle statuses. Work in a way that fits your needs with shareable custom views with a huge selection of filters and groupings such as lists, trees, Kanban boards, Gantt charts and roadmaps.
Switch easily from Teamwork to OneDesk
OneDesk provide many tools to help you switch over. OneDesk offers a built-in and easy-to-use importing feature. Bring over tickets, tasks, projects, teams, and more!
Evaluate OneDesk for yourself with our completely free 14-day trial. All the features are included in the free trial. Then, check out our Onboarding Guide and other resources to learn more. Finally, reach out to us if you have any questions or book a demo!