Use Cases for OneDesk
OneDesk’s users include teams and organizations worldwide from a large variety of fields. Learn why they choose OneDesk by exploring our unique suite of features.
OneDesk's unique suite of features
Project Management and Customer Support in one
Collaborate on projects & serve customers from one platform. OneDesk combines both help desk and project management capabilities into a single app.
Workflow Management
Create, track and optimize your workflows to improve your internal operational processes. Learn how, here.
Omnichannel Communication
Capture tickets from emails, chats, and webforms into a single application. Learn how to achieve this through OneDesk here.
OneDesk for Remote Teams
Stay productive, connect, and collaborate from anywhere with OneDesk’s online platform or the mobile app. Learn more here.
Agile Project Management
Aid your agile management practices through OneDesk’s built-in features. Learn how OneDesk assists in agile management here.
Helpdesk and PMO Combined
Full control of your work from start to finish. OneDesk combines full-featured help desk and project management onto a single platform.
Emails converted to tickets
Automatically capture messages sent to your support email as tickets within OneDesk – information included. Learn how, here.
Self-Service Helpdesk
Empower your customers to help themselves with the OneDesk knowledgebase, customer portal, and live-chat functionalities.