Manage Projects & Support Customers with OneDesk
Collaborate on Projects & Serve Customers from One Platform
OneDesk combines both help desk and project management capabilities into a single app. There are many benefits to this which include the following:
Work with Your Customers on Their Projects
Keep ALL your data in one place
Maintain one consolidated source of customer work. Automate status updates to customers for both tickets and projects.
Account for ALL your customer service activities
Work on projects for your customers. Support them via tickets and live chat. See all this work performed and reported in one place.
Provide post-project customer support
Continue supporting customers after their project ends. Maintain good relations and offer additional support services to them.
One place for customers to interface with you
Customers can interact with you through email, messenger, and customer portal, all from one platform.
Smoother Workflows Across Departments … and Customers
Keep everything in context
Cut cross-functional meetings by keeping internal conversations alongside customer replies. No need for constant status-update emails between sales, support, engineering, and IT.
Efficient workflows
Reduce duplicate work by converting tickets into articles, issues, tasks, or entire projects.
Automate repetitive work
Automate assigning work to your team during the lifecycle of a project. Customize your entire workflow to free up your time.
Keeping everyone on the same page
Automatically notify your team on project progress and changes. Alert specific team members and link projects that are related.
One Platform for Everything
OneDesk is a combination of HelpDesk and Project Management in one application. No switching between different platforms for different departments, and you can chat with your internal teams and external customers in real-time from anywhere. OneDesk makes it easy for you to manage projects without the need to purchase, learn, integrate, and switch between multiple applications.
ONEDESK - FREE 14 DAY TRIAL
Sign up and try out OneDesk for yourself. No credit card required.