Manage Projects & Support Customers with OneDesk

Collaborate on Projects & Serve Customers from One Platform

OneDesk combines both help desk and project management capabilities into a single app. There are many benefits to this which include the following:

Work with Your Customers on Their Projects

Keep ALL your data in one place

Maintain one consolidated source of customer work. Automate status updates to customers for both tickets and projects.

Account for ALL your customer service activities

Work on projects for your customers. Support them via tickets and live chat. See all this work performed and reported in one place.

Provide post-project customer support

Continue supporting customers after their project ends. Maintain good relations and offer additional support services to them.

One place for customers to interface with you

Customers can interact with you through email, messenger, and customer portal, all from one platform.

Work with Your Customers on Their Projects

Smoother Workflows Across Departments … and Customers

Keep everything in context

Cut cross-functional meetings by keeping internal conversations alongside customer replies. No need for constant status-update emails between sales, support, engineering, and IT.

Efficient workflows

Reduce duplicate work by converting tickets into articles, issues, tasks, or entire projects.

Automate repetitive work

Automate assigning work to your team during the lifecycle of a project. Customize your entire workflow to free up your time.

Keeping everyone on the same page

Automatically notify your team on project progress and changes. Alert specific team members and link projects that are related.

Smoother workflows across departments … and customers

One Platform for Everything

OneDesk is a combination of HelpDesk and Project Management in one application. No switching between different platforms for different departments, and you can chat with your internal teams and external customers in real-time from anywhere. OneDesk makes it easy for you to manage projects without the need to purchase, learn, integrate, and switch between multiple applications.