OneDesk for Self-Service
Empower your customers and provide exceptional support with self-service tools.
How OneDesk aids client and end-user self-service
Provide a knowledge base
OneDesk’s Knowledge base is a powerful self-service application that enables your clients to locate resources by themselves. Create articles, guides, and FAQs, including images, videos and attachments. The knowledge base can answer customer questions and reduce ticket load significantly.
Enable the community forum
Transform your knowledge base app into an online forum. The community forum allows customers to publicly discuss issues and help each other with solutions.
Provide 24/7 support with an AI agent
Let your AI agent tackle your support questions. Compared to a human counterpart your AI agent can handle multiple customers at a time and at any time of the day. The OneDesk AI ‘Odie’ is trained entirely on your own content including articles, web pages, canned responses, or previous agent replies. The AI’s knowledge grows as your company grows.
AI-powered ticket deflection and self-service
Extend your customer support and self-service with AI. The AI can help summarize and answer questions when customers search in your knowledge base. It can also deflect tickets by suggesting solutions before form submission.
Self-service client portal
FAQ: OneDesk for self-service
What is self-service when it comes to help desk?
Self-service refers to when a client or end-user is able to find a resolution without the assistance of a human agent. Providing self-service is a proactive form of support that empowers customers.
What are the benefits of self-service?
Self-service is beneficial to both your customers and your business. Many customers prefer self-service as it is fast and readily available. For your business providing self-service is cost effective and time saving.
What self-service channels does OneDesk provide?
In addition to many other help desk features, OneDesk provides the following self-service features:
- AI Chatbot
- Knowledge base
- Client portal
- Community forum
- AI-integration
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