OneDesk Video Guide

Using OneDesk for the first time? Start here and learn the basics of using and setting up your account.

15. What's the Difference Between Tickets and Tasks?
15. What’s the Difference Between Tickets and Tasks?
Canned Responses
Canned Responses
Capture Tickets by Email
Capture Tickets by Email
custom fields and conditions video
Creating Custom Fields and Condition Fields
Free Trial, Pricing & Going Pro
Free Trial, Pricing & Going Pro
Full Overview Demo
Full Overview Demo
Getting Started: Tasks Overview
Getting Started: Tasks Overview
Getting Started: The Mobile App
Getting Started: The Mobile App
Getting Started: Tickets Overview
Getting Started: Tickets Overview
How to See Tickets and Tasks in One View
How to See Tickets and Tasks in One View
Importing Tickets and Tasks
Importing Tickets and Tasks
In-Depth: Work Views & Custom Views
In-Depth: Work Views & Custom Views
Lifecycle / Workflow Statuses
Lifecycle / Workflow Statuses
OneDesk - Customers & Customer Organizations
OneDesk – Customers & Customer Organizations
OneDesk - Getting Started: Administrative Settings
OneDesk – Getting Started: Administrative Settings
OneDesk - Getting Started: Agent Management
OneDesk – Getting Started: Agent Management
OneDesk - Getting Started: Auto-Triage Customer Requests
OneDesk – Getting Started: Auto-Triage Customer Requests
OneDesk - Getting Started: Chart Widget
OneDesk – Getting Started: Chart Widget
OneDesk - Getting Started: Communicating with Customers & Customer Organizations
OneDesk – Getting Started: Communicating with Customers & Customer Organizations
OneDesk - Getting Started: Communicating With Users & Teams
OneDesk – Getting Started: Communicating With Users & Teams
OneDesk - Getting Started: Communication Channels
OneDesk – Getting Started: Communication Channels
OneDesk - Getting Started: Company Preferences
OneDesk – Getting Started: Company Preferences
OneDesk - Getting Started: Creating & Sharing Work Views
OneDesk – Getting Started: Creating & Sharing Work Views
OneDesk - Getting Started: Custom Fields
OneDesk – Getting Started: Custom Fields
OneDesk - Getting Started: Customer Surveys
OneDesk – Getting Started: Customer Surveys
OneDesk - Getting Started: HelpDesk
OneDesk – Getting Started: HelpDesk
OneDesk - Getting Started: Item Creation & Configuration
OneDesk – Getting Started: Item Creation & Configuration
OneDesk - Getting Started: Live Chat Support
OneDesk – Getting Started: Live Chat Support
OneDesk - Getting Started: Merging Items
OneDesk – Getting Started: Merging Items
OneDesk - Getting Started: Project Management
OneDesk – Getting Started: Project Management
OneDesk - Getting Started: Sharing with Users & Teams
OneDesk – Getting Started: Sharing with Users & Teams
OneDesk - Getting Started: Tracking Performance
OneDesk – Getting Started: Tracking Performance
OneDesk - Getting Started: Work Structure & Organization
OneDesk – Getting Started: Work Structure & Organization
OneDesk - Sharing with Customers & Customer Organizations
OneDesk – Sharing with Customers & Customer Organizations
creating timesheets video
OneDesk – Timesheets & Timesheet Automation
OneDesk -Getting Started: Auto-Routing
OneDesk -Getting Started: Auto-Routing
Service Level Agreements (SLAs)
Service Level Agreements (SLAs)
Webinar: Setup & Customize Your Automation Workflow
Webinar: Setup & Customize Your Automation Workflow
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