Video Category OneDesk Video GuideUsing OneDesk for the first time? Start here and learn the basics of using and setting up your account. 15. What’s the Difference Between Tickets and Tasks? Canned Responses Capture Tickets by Email Creating Custom Fields and Condition Fields Free Trial, Pricing & Going Pro Full Overview Demo Getting Started: Tasks Overview Getting Started: The Mobile App Getting Started: Tickets Overview How to See Tickets and Tasks in One View Importing Tickets and Tasks In-Depth: Work Views & Custom Views Lifecycle / Workflow Statuses OneDesk – Customers & Customer Organizations OneDesk – Getting Started: Administrative Settings OneDesk – Getting Started: Agent Management OneDesk – Getting Started: Auto-Triage Customer Requests OneDesk – Getting Started: Chart Widget OneDesk – Getting Started: Communicating with Customers & Customer Organizations OneDesk – Getting Started: Communicating With Users & Teams OneDesk – Getting Started: Communication Channels OneDesk – Getting Started: Company Preferences OneDesk – Getting Started: Creating & Sharing Work Views OneDesk – Getting Started: Custom Fields OneDesk – Getting Started: Customer Surveys OneDesk – Getting Started: HelpDesk OneDesk – Getting Started: Item Creation & Configuration OneDesk – Getting Started: Live Chat Support OneDesk – Getting Started: Merging Items OneDesk – Getting Started: Project Management OneDesk – Getting Started: Sharing with Users & Teams OneDesk – Getting Started: Tracking Performance OneDesk – Getting Started: Work Structure & Organization OneDesk – Sharing with Customers & Customer Organizations OneDesk – Timesheets & Timesheet Automation OneDesk -Getting Started: Auto-Routing Service Level Agreements (SLAs) Webinar: Setup & Customize Your Automation Workflow
