Video Category OneDesk Video GuideLearn about the features for creating, using, and managing tickets. 15. What’s the Difference Between Tickets and Tasks? Canned Responses Capture Tickets by Email Configuring Internal Item Forms & External Webforms Creating Custom Fields and Condition Fields Getting Started: The Mobile App Getting Started: Tickets Overview How to See Tickets and Tasks in One View Importing Tickets and Tasks Lifecycle / Workflow Statuses OneDesk – Archiving Tickets & Tasks OneDesk – Getting Started: Chart Widget OneDesk – Getting Started: Cloning OneDesk – Getting Started: Communicating With Users & Teams OneDesk – Getting Started: Custom Fields OneDesk – Getting Started: Customer Surveys OneDesk – Getting Started: HelpDesk OneDesk – Getting Started: Item Creation & Configuration OneDesk – Getting Started: Linking Items OneDesk – Getting Started: Macros OneDesk – Getting Started: Merging Items OneDesk – Getting Started: Tracking Performance OneDesk -Getting Started: Auto-Routing Ticket & Task Templates & Internal Forms
