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A collection of videos covering more advanced features of OneDesk

14. Agile Project Management with OneDesk
14. Agile Project Management with OneDesk
Agile Project Management Features in OneDesk
Agile Project Management Features in OneDesk
Archiving Old Tickets or Tasks
Archiving Old Tickets or Tasks
Canned Responses
Canned Responses
Configuring Forms
Configuring Forms
Configuring Ticket and Task Types
Configuring Ticket and Task Types
Creating and Managing Teams of Users
Creating and Managing Teams of Users
Creating and Using Macros
Creating and Using Macros
Creating New Card Boards & Card Lists
Creating New Card Boards & Card Lists
Creating, Using and Sharing Dashboards
Creating, Using and Sharing Dashboards
Custom Reporting
Custom Reporting
Customer and User Summary Cards
0:55
Customer and User Summary Cards
Customizing Applications
Customizing Applications
History and Activity Tracking
History and Activity Tracking
How to Create Multiple Portals/Knowledgebases
How to Create Multiple Portals/Knowledgebases
How to Export a View
How to Export a View
How to Make Adjustments to your Company Preferences
2:29
How to Make Adjustments to your Company Preferences
How to Make Changes to Bulk Items
2:40
How to Make Changes to Bulk Items
How to See Tickets and Tasks in One View
How to See Tickets and Tasks in One View
Importing Tickets and Tasks
Importing Tickets and Tasks
Making Bulk Changes to Items
Making Bulk Changes to Items
Merging Tickets
Merging Tickets
Modify the Default Settings
Modify the Default Settings
Service Level Agreements (SLAs)
Service Level Agreements (SLAs)
Sharings Project with Users and Teams in OneDesk
3:38
Sharings Project with Users and Teams in OneDesk
Task Timers
Task Timers
User Permissions
User Permissions
Using Gantt Charts
Using Gantt Charts
What are Agile Points and How to Use Them
What are Agile Points and How to Use Them
Workflow Automations
Workflow Automations
Workflow Statuses
Workflow Statuses

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Industry Solutions

  • Software Development Companies
  • IT Services
  • Professional Services
  • Marketing & PR Agencies
  • Product Design & Manufacturing
  • Managed Service Providers
  • Engineering Firms
  • Financial Services
  • Nonprofit Organizations
  • VARS & Systems Integrators

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