OneDesk Video Guide
Learn about the features for creating, using, and managing tickets.
15. What’s the Difference Between Tickets and Tasks?
Canned Responses
Capture Tickets by Email
Configuring Internal Item Forms & External Webforms
Creating Custom Fields and Condition Fields
Getting Started: The Mobile App
Getting Started: Tickets Overview
How to See Tickets and Tasks in One View
Importing Tickets and Tasks
Lifecycle / Workflow Statuses
OneDesk – Archiving Tickets & Tasks
OneDesk – Getting Started: Chart Widget
OneDesk – Getting Started: Cloning
OneDesk – Getting Started: Communicating With Users & Teams
OneDesk – Getting Started: Custom Fields
OneDesk – Getting Started: Customer Surveys
OneDesk – Getting Started: HelpDesk
OneDesk – Getting Started: Item Creation & Configuration
OneDesk – Getting Started: Linking Items
OneDesk – Getting Started: Macros
OneDesk – Getting Started: Merging Items
OneDesk – Getting Started: Tracking Performance
OneDesk -Getting Started: Auto-Routing
Ticket & Task Templates & Internal Forms
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