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Why OneDesk?
Features
Helpdesk
Manage tickets, customer emails & more.
Project Management
Manage projects, portfolios and tasks.
Customer-Facing Apps
Customer portal, knowledgebase, live chat & more.
OneDesk Mobile
Update & reply to tickets and tasks from your device.
Integrations
Connect OneDesk to popular web apps.
Solutions
Industries
How your business benefits from OneDesk
IT Service Companies
Software Development Companies
Consulting & Professional Services
Marketing & PR Agencies
Design & Creative Services
Financial Services
Product Design & Manufacturing
Managed Service Providers
VARS & Systems Integrators
Engineering Firms
Nonprofit Organizations
Teams
OneDesk for every department in your company
Project Management (PMO)
Marketing & PR
IT
Creative & Design
Human Resources
Development
Event Planning
Sales
Customer Support
Accounting
Use Cases
How OneDesk works for you
Manage & Support Customer Projects
Workflow Management
Omnichannel Communications
Remote Teams
Agile Project Management
Help Desk & PMO Combined
Email to Ticket
Self-Service Helpdesk
Company Size
Large and small businesses use OneDesk
Enterprise
SMBs
Startups
Pricing
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Video Category
← OneDesk Video Archive
A collection of videos regarding the administration options in OneDesk
Changing the Bot Image and Name
Configuring Forms
Configuring Ticket and Task Types
Customer Configuration Options
Customer Portal Customization
Customize Currency and Creation Forms
Customizing Applications
Customizing Company Preferences
Hiding and Renaming Apps
How to Create Multiple Portals/Knowledgebases
Modifying Organization Preferences
Project Configuration Options
Setting Up Custom Fields
2:02
Setting up Multiple Domains for Customer Organizations
1:53
Setting Up Routing Actions
Setting your Timezone, Date Format, and Currency Symbol
Single Sign-On for Your Customer Apps
Single Sign-On with OpenID
Single Sign-On with SAML2
Task Configuration Options
Ticket Configuration Options
Timesheet Configuration Options
User Configuration Options
3:51
Webforms: Creation, Customization & Embedding
Workflow Automations
Workflow Statuses
