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5. Advanced features:
A collection of videos covering more advanced features of OneDesk
14. Agile Project Management with OneDesk
Agile Project Management Features in OneDesk
Archiving Old Tickets or Tasks
Configuring Ticket and Task Types
Creating and Managing Teams of Users
Creating and Using Macros
Creating New Card Boards & Card Lists
Creating, Using and Sharing Dashboards
Customer and User Summary Cards
History and Activity Tracking
How to Export a View
How to Make Adjustments to your Company Preferences
How to Make Changes to Bulk Items
Importing Tickets and Tasks
Making Bulk Changes to Items
Modify the Default Settings
Service Level Agreements (SLAs)
Sharings Project with Users and Teams in OneDesk
Using Gantt Charts
What are Agile Points and How to Use Them