Manage tickets, customer emails & more.
Manage projects, portfolios and tasks.
Customer portal, knowledgebase, live chat & more.
Update & reply to tickets and tasks from your device.
Connect OneDesk to popular web apps.
IT Service Companies
Consulting & Professional Services
Marketing & PR Agencies
Design & Creative Services
Product Design & Manufacturing
Managed Service Providers
VARS & Systems Integrators
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5. Advanced features:
A collection of videos covering more advanced features of OneDesk
Agile Project Management Features in OneDesk
Agile project management with OneDesk
Archiving old tickets or tasks
Configuring ticket and task types
Creating and Managing Teams of Users
Creating and using Macros
Creating New Card Boards & Card Lists
Creating, Using and Sharing Dashboards
Customizing the application names
History & activity Tracking
How to export a view
How to Make Adjustments to your Company Preferences
How to Make Changes to Bulk Items
Importing tickets and tasks
Making Bulk Changes to Items
Modify the default settings
OneDesk Summary Cards
Reporting in OneDesk
Service Level Agreements (SLAs)
Sharing Project with Users and Teams in OneDesk
Using Gantt Charts
What are Agile Points and How to Use Them