Manage tickets, customer emails & more.
Manage projects, portfolios and tasks.
Customer portal, knowledgebase, live chat & more.
Update & reply to tickets and tasks from your device.
Connect OneDesk to popular web apps.
IT Service Companies
Consulting & Professional Services
Marketing & PR Agencies
Design & Creative Services
Product Design & Manufacturing
Managed Service Providers
VARS & Systems Integrators
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1. Getting started:
A collection of videos to get you started using OneDesk
00. Webinar – Getting started with OneDesk
01. The Main OneDesk Application – Overview
02. Tickets and tasks
03. Creating tickets and tasks
04. Selecting the project-level
05. Adding and managing users
06. Creating and managing projects
07. Creating and managing customers
08. Sharing projects with users and customers
09. Creating Custom Views for Tickets & Tasks
11. Messenger Live Chat
12. Timesheets and task timers
13. Customer Replies vs. Internal Messages
Agile project management with OneDesk
Choosing your OneDesk subscription plan