Exporting a filtered view
This video shows you how to create and export a view in OneDesk.
OneDesk lets you export your data at any time using the ‘export this view’ feature.
Here, for example, I’m looking at my tickets grouped by priority. I’ve turned on certain columns with certain properties I’m interested in. I’ve filtered it down just to show the ones I’m interested in and I’ve grouped them by their priority stars. If I want to export this view, I just click ‘tools > export this view’, and we automatically generate a CSV for you. You can open the CSV, for example, in Excel, and when you look at that, you’ll see that we’ve retained all the different columns, the grouping and the sorting all there in the Excel spreadsheet.