Updated Video


On OneDesk, you can now customize the appearance of your emails. You can do this by going to your administration settings, and then clicking on email settings and click on appearance. From there, you can then go to the email header so you can upload your own company logo. For example, you can copy paste an image and attach it here. And here under email signature, this is a template that we have for the OneDesk email. You can follow this template, or if you already have an email signature established, you can just simply remove this one and paste your own. If you would like to make the email look like as it’s coming from you and not from OneDesk here is where you can remove the OneDesk branding would be under your email settings, under appearance. And now you can change the colors of the email itself, the way it appears when you view the email.

So for example, your user applies if you want the background to be in gray. So that way you can, you can tell when it’s a message thread, this is what, this is how you can do that. You can change the color from here, or if you want to just keep it simple and keep it white and follow the main structure and appearance of the email. You can change this to white from here. Same could be said for the rest. If you want to remove the bubbles from each message each text conversation, you can just enable this here and click hide bubble border. And that way it won’t show on the email. Additionally, you can also go a step further in masking the OneDesk branding. You can change this reply here to the name of your company.

So it would be your company name reply, and this doesn’t have to be a real email. As all it’s doing is masking the OneDesk one. So you put your company name, so it’d be reply at your company. Name.Com, same would be said for the noreply. So that way that these emails here are basically what your customer sees in the email when they receive an email from, from the OneDesk web application. Here, lastly, when it says, never add the following emails as followers. For example, if you have your support email that you would never like to add as a fault or a manager who just always sends in tickets but doesn’t want to just, it’s more of a reminder or doesn’t want to be added as a follower, just wants to inform the team to do it. This is where you can blacklist certain emails. So when they submit stuff to you, you never add them as a follower.