OneDesk software helps engineering firms manage client projects, tickets and issues in one place.
When It comes to managing engineering projects for clients, OneDesk has you covered. Full-featured project planning and tracking tools include deep task hierarchies, Gantt charts, roadmaps, and dashboards. Organize projects into portfolios that represent clients, services or departments. You can also filter and group to create your own custom views. OneDesk can capture issues, tickets or change requests from a variety of channels, including from email, ticket portals or custom web forms.
You can connect OneDesk with your email in minutes. OneDesk saves you time by automating your daily workflow, customize and automate statuses, notifications, auto replies, assignment rules, SLAs, and much more. Use OneDesk to communicate directly with clients or discuss privately with your team. OneDesk has a powerful real-time messaging system built right in. Whether updating a task, replying to a ticket or answering a client from the mobile app, messages are sent in real time. OneDesk emails those who are offline and emailed replies are added to the conversation seamlessly.
Offer additional client-facing services and improve customer support using OneDesk apps for ticket portals, ticket forums, knowledge base, or live chat. Track your time by project, client, or engineer, using the time sheets and timers included in OneDesk. When offsite, use OneDesk’s mobile app to update tasks, answered tickets and track time. Design and schedule reports to be emailed to clients or executives. Connect with Excel and accounting software to make invoicing simple.
We think you’ll love the ease of use yet customizable power of OneDesk. Try it out stress free by just signing up at onedesk.com. When you decide to go pro, you’ll find we have fair pricing with no hidden fees or add-ons all plans include all features. If you have any questions, don’t hesitate to book a demo with us or chat with our team.