OneDesk software helps company IT departments or IT service providers with their ticketing and project management. OneDesk can capture tickets from a variety of channels, including from email, ticket portals, customer web forms, or live chat. You can connect OneDesk with your email in minutes. OneDesk saves you time by automating your daily workflow. Customize and automate statuses, notifications, auto replies, assignment rules, SLAs and much more. Use OneDesk to communicate directly with end users or discuss privately with your team. OneDesk has a powerful realtime messaging system built right in, Whether chatting with an end user, updating a task or applying to a ticket. OneDesk sends the message in real time and emails those who are offline. Emailed replies are added to the conversation seamlessly. Offer your customers additional services using OneDesk’s customer facing apps: knowledge base, ticket portal, live chat and ticket forms.
When it comes to managing IT projects, OneDesk has you covered. Full featured project planning and tracking tools include deep task hierarchies, Gantt charts, roadmaps and dashboards. For agile projects, OneDesk provides Kanban boards, story points and burn down charts. Organize tickets, tasks and projects into portfolios for your products, departments, or clients. You can also filter in group to create your own custom views.
Track your time by technician, client, or project using the time sheets and work timers included in OneDesk’s web and mobile apps. Easily get your data out by generating a spreadsheet of any list,view. Design and schedule reports to be emailed to clients or executives. Connect with Excel and accounting software to make invoicing simple. We think you’ll love the ease of use yet customizable power of OneDesk. Try it out stress-free by just signing up at onedesk.com. When you decide to go pro, you’ll find we have fair pricing with no hidden fees or add-ons. All plans include all features. If you have any questions, don’t hesitate to book a demo with us or chat with our team.