OneDesk helps software companies manage development projects, respond to customer tickets and track bugs or feature requests all in one place. OneDesk can capture tickets, tasks and feature requests from a variety of channels, including from email, ticket portals, custom web forms or live chat. You can connect OneDesk with your email in minutes. Create work items for bugs, features, tickets or anything else you want to track. Automate and customize statuses, notifications, auto replies, assignment rules, and much more. OneDesk works with the way you want to work. OneDesk has powerful realtime messaging built right in, allowing you to communicate directly with end users or discuss privately with your team. Whether collaborating on a bug, updating a task or replying to a customer ticket, OneDesk sends the message in real time and emails those who are offline. Emailed replies are added to the conversation seamlessly. OneDesk’s customer facing apps let you offer your clients a knowledge base, ticket portal, live chat, request forms and more. Plan and track your software projects using waterfall, agile or both. Traditional tools include deep task hierarchies, Gantt charts, roadmaps and dashboards. For agile projects, use Kanban boards, story points and burn down charts. Organize tickets, tasks and projects into portfolios for your customers, products or releases. You can also filter in group to create your own custom views. Easily account for all your time whether it’s spent doing new development, fixing bugs or resolving tickets. Easy-to-use time sheets and task timers are included in OneDesk’s web and mobile apps.
Easily get your data out by generating a spreadsheet of any list view. Design and schedule email reports for customers or management. We think you’ll love the ease of use yet customizable power of OneDesk. Try it out stress-free by just signing up at onedesk.com. When you decide to go pro, you’ll find we have fair pricing with no hidden fees or add-ons. All plans include all features. If you have any questions, don’t hesitate to book a demo with us or chat with our team.