Transcript:

As an administrator, OneDesk gives you control over your users, your emails, your workflows, your customers, and a lot more.

In administrative settings, you can control many aspects of your OneDesk. Use these settings to make changes to your company preferences, configure and enable different ticket and task types, create workflow automations, manage your email settings, automated emails, and tracking, customize your customer facing-applications, and more.

You also have the ability to grant application access to your users, to decide what your customers see on the customer portal, and to assign team roles.

There are many Administrative features in OneDesk, such as integrations, ticket and task customization, access and role assignments, and more. Learn more about them all in the Getting-Started Guide.