OneDesk uses an omnichannel communication system that centralizes your conversations with team members and customers seamlessly.

Use different ways to communicate with customers by email, live chat, knowledgebase, a website widget, a customer portal, and more. No matter where your customer is communicating from, you will receive all their messages, including images, links, and attachments, directly in your OneDesk conversations.

Stay connected with team members through helpful sharing features, a mobile app, and a Messenger application.

Learn about OneDesk’s useful communication channels in the Getting Started Guide.