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OneDesk gives you several customer-facing applications that you can put on your website. Each application gives your customers or end-users different ways to communicate with you or receive support.
How you provide the apps to your customers is up to you. You can embed the widget on your website. The widget houses each of the apps in the tabs. You could also link to the individual apps directly from your website, email signature, and more.
Let’s explain the basics of each application.
The Home Page App is a fully customizable one-stop landing page for your customers. You can add links, text, and images to give your customers information or guide them to your support options, website, and more.
The Messenger App is where your customers can start a live chat with you and send you images, attachments, and links.
The Ticket Portal is where your customers can log in to view their tickets, see updates, and send messages.
The Webforms are forms your customers or end-users can fill out to submit new tickets or other requests. You can configure your forms with custom fields, make fields required, and more.
The Knowledge base App is a self-service hub where you can publish articles and how-to guides. Articles can include attachments, images, or videos.
Within your customer apps, you can enable the AI bot. The AI bot can help reduce work by answering questions
Each of the applications have configurable permissions, colors, and logos.
You can learn more about setting up and configuring each customer application in our other videos or articles. Also feel free to reach out to the support team via live chat or email. Thanks!