OneDesk lets you organize your internal users into Teams.
Using Teams allows you to do many useful things, such as sharing projects with one or more teams of users at once or communicating with a whole team by adding them to your conversations.
You can assign roles on a team-level. Any user added to a team will automatically be granted access to the projects shared with it, with no extra work on your part. This means that your users’ project roles are already pre-set so you don’t have to keep setting them every time you share a new project with that Team.
Your users can also be in multiple teams and have different roles in the team they are in.
You are able to add Teams as followers on a ticket or task, and manually or automatically assign a ticket or task to a team. Use teams in workflow automations to automatically assign incoming requests to teams, notify the entire team, and more.