Updated Video


The OneDesk web application is the main interface for accessing your OneDesk account, but you could also use the customer apps and the mobile app. You can log into the web application on our website, www.onedesk.com. When you’re logged into the OneDesk application, you’ll see different applications are listed in this bar on the side.

For example, I’m in the tasks application now, but I could also choose tickets, timesheets, customers, users, projects, activity, or the messenger. Here is the administration panel where I can configure my OneDesk settings. At the top, there’s a menu to add different things to your OneDesk account. A tools menu, these tools are different depending on which application you’re in.

Get started, provides you with some videos and helpful information to learn about OneDesk. And under your name, you’ll find a menu that allows you to sign out, purchase OneDesk or navigate to your specific stuff. To navigate around OneDesk, you must first choose an application, choose what project level you want to look at, and finally choose a view you want to use. Those are reflected in the breadcrumbs at the top.

So you can see that right now, I’m in the tasks application, looking at all projects, and I’m in the tree view. There are three items in this level. If you have any questions, feel free to chat with us by clicking on this bubble down on the side. Thanks.