Why OneDesk?
A Complete Solution
Both Helpdesk and Project Management are included in OneDesk. We handle interactions between team members and with customers through email, the customer portal, the mobile app, live chat, and more – all with one application.
A Fair Solution
OneDesk gives you all this for simple user-based, per-month pricing. All plans include all features, unlimited customers and unlimited projects. Just choose the number of users you need pick the corresponding plan.
A Collaborative Solution
Your teams already collaborate across departments by exchanging emails, creating documents, and holding meetings. Reduce the communications overhead and let engineers access support tickets, your support team access project plans, product people access customer feedback, and customers access tasks and tickets. Let everyone work together and save time and money.
A Smart Solution
You don’t want your customers’ requests or projects to fall on deaf ears. Or your engineering & manufacturing teams to work on ill-defined products. You don’t want your customer service team to have empty promises for your customers.
Instead you want to gather your customer ideas, feedback, and issues. You want your customer support team to be able to help your customers. You want your engineering, production, and services organizations to provide the exact product or service your customer wants – on time. You want well-supported customers that are happy with your products and services. This is a the smart solution that OneDesk offers.
A Versatile Solution
While OneDesk has out-of-the-box applications for helpdesk and project management, it can do so much more. Companies around the world are using OneDesk to streamline their workflows for Consulting & Professional Services, Software and IT, Design & Manufacturing, Business Services, and dozens of other use cases. Since you can create the item-types you need as well as structure & automate their workflows, you can apply OneDesk to almost any use-case. Great collaboration tools like built-in discussions, a mobile app, and integrations with email and popular web-apps, mean that you can connect your people together and get work done.
An Automated Solution
OneDesk’s workflow engine allows you to automate actions based on rules you set up. You can use it for auto-response & notification emails, status updates, assigning tickets and tasks, alerts for tasks not on track, triage, etc. The macro tool lets you bundle together groups of actions and run them on many tickets or tasks at once.