Meet OneDesk: The Best Zendesk Alternative
Customer Support meets Project Management
OneDesk combines helpdesk and project management cloud-based software.
This allows you to serve your customers while also managing your team and projects on a single platform.
Charges for extra features
All features included in every plan
HelpDesk + Project Management
No customizable workflow
Multiple Customizability Options
OneDesk Gives You ALL Features in Every Plan
Zendesk charges for each feature included in your plan. This can really add up as it would stack and multiply by the total number of users you have with them. OneDesk is different. All of our plans are completely full-featured. Our pricing model is based on the size of your team and scales diminishingly as your team grows larger.
OneDesk is HelpDesk + Project Management
Zendesk is just a helpdesk solution; OneDesk has both helpdesk and project management capabilities.
Choosing OneDesk means that you would be paying a fraction of the price of Zendesk for double the functionality!
OneDesk Allows Flexible Workflows
Zendesk dictates how you should run your helpdesk.
OneDesk works the way you do by complementing your workflow and allowing you to customize complex automations that meet your organization’s unique needs.
|Price||$9 per agent per month paid annually||$19 - $199 per agent per month paid annually|
|Email Ticket Capture||included||included|
|Mobile App for agents||included||included|
|Workflow Automation / Macros||included||included|
|Multiple ticket forms||included||only in $99/agent plan|
|Multiple Ticket Forms||included||only in $99/agent plan|
|Custom Fields||included||only in $59/agent plan|
|SLA Management||included||only in $59/agent plan|
|Configurable Ticket forms||included||only in $59/agent plan|
|Internal discussion/collaboration||Included||only in $59/agent plan|
|Group contacts by Organization||included||only in $59/agent plan|
|Custom fields for contacts and organizations||included - on contacts only||included|
|Single-Sign-On for users and customers||included||included|
|Support - Email and Chat||included||included|
|Conditional ticket fields||included||only in $99/agent plan|
|Skills-based routing||not available||only in $125/agent plan|
|Surveys||not available||only in $99/agent plan|
|Sandbox Environment||just ask - no charge||partial copy only in $125/agent plan|
|Scheduled Report Delivery||included||only in $125/agent plan|
|Custom Reports||included||additional $9/agent|
|Real-time Chat||included||only in $59/agent plan|
|Pre-Built Live Dashboard||included||only in $199/agent plan|
|Multiple Customer Portals||included||only one portal starting at $99/agent plan|
|Timesheets and Timers||included||need to install additional app|
|Automated Bot||included||only in $59/agent plan|
|Built-in Project Management||included||not available|
|Email Audit for incoming and outgoing||included - last 72 hours||only in $125/agent plan|
|Configurable Ticket Statuses||included||not available|
|Convert tickets to tasks||included||not available|
|PM Features: Gantt, scheduling, sub-tasks, hierarchy, etc.||included||not available|
Full Access for Every Plan
With OneDesk you pay a flat fee for ALL our features, no matter what plan you select or how many users you have.
Project Management & HelpDesk
OneDesk combines Help Desk and Project Management into one efficient and highly-customizable application. No more buying, learning, integrating, and switching between applications.
Powerful Customizability & Automations
OneDesk provides you with innovative tools and customizability options without making you pay enterprise-level costs.
Integrations Made Easy
OneDesk integrates with the web applications you need most. Getting connected is easy and we’ll help guide you to make the most of the OneApp integration capability.
Sign up for a free FULL-feature trial!
No credit card required.