Meet OneDesk: The Best Zendesk Alternative

Customer Support meets Project Management

Introducing OneDesk

OneDesk combines helpdesk and project management cloud-based software.
This allows you to serve your customers while also managing your team and projects on a single platform.

ZENDESKONEDESK

Charges for extra features

All features included in every plan

Strictly HelpDesk

HelpDesk + Project Management

No customizable workflow

Multiple Customizability Options

 

OneDesk Gives You ALL Features in Every Plan

Zendesk charges for each feature included in your plan. This can really add up as it would stack and multiply by the total number of users you have with them. OneDesk is different. All of our plans are completely full-featured. Our pricing model is based on the size of your team and scales diminishingly as your team grows larger.

 

OneDesk is HelpDesk + Project Management

Zendesk is just a helpdesk solution; OneDesk has both helpdesk and project management capabilities.
Choosing OneDesk means that you would be paying a fraction of the price of Zendesk for double the functionality!

 

OneDesk Allows Flexible Workflows

Zendesk dictates how you should run your helpdesk.
OneDesk works the way you do by complementing your workflow and allowing you to customize complex automations that meet your organization’s unique needs.

Detailed Comparison

 OneDeskZendesk
Price$7.8 - $11 per agent per month paid monthly$19 - $199 per agent per month paid annually
Email Ticket Captureincludedincluded
Web Widgetincludedincluded
Historyincludedincluded
Mobile App for agentsincludedincluded
Workflow Automation / Macrosincludedincluded
Dashboardsincludedincluded
Knowledge baseincludedincluded
Attachmentsincluded50MB max
Multiple ticket formsincludedonly in $99/agent plan
Custom Viewsincludedincluded
Multiple Ticket Formsincludedonly in $99/agent plan
Custom Fieldsincludedonly in $59/agent plan
SLA Managementincludedonly in $59/agent plan
Configurable Ticket formsincludedonly in $59/agent plan
Internal discussion/collaborationIncludedonly in $59/agent plan
Group contacts by Organizationincludedonly in $59/agent plan
Custom fields for contacts and organizationsincluded - on contacts onlyincluded
Single-Sign-On for users and customersincludedincluded
Support - Email and Chatincludedincluded
Conditional ticket fieldsincludedonly in $99/agent plan
Skills-based routingnot availableonly in $125/agent plan
Surveysnot availableonly in $99/agent plan
Sandbox Environmentjust ask - no chargepartial copy only in $125/agent plan
Scheduled Report Deliveryincludedonly in $125/agent plan
Custom Reportsincludedadditional $9/agent
Real-time Chatincludedonly in $59/agent plan
Pre-Built Live Dashboardincludedonly in $199/agent plan
Multiple Customer Portalsincludedonly one portal starting at $99/agent plan
Timesheets and Timersincludedneed to install additional app
Automated Botincludedonly in $59/agent plan
Built-in Project Managementincludednot available
Email Audit for incoming and outgoingincluded - last 72 hoursonly in $125/agent plan
Configurable Ticket Statusesincludednot available
Convert tickets to tasksincludednot available
PM Features: Gantt, scheduling, sub-tasks, hierarchy, etc.includednot available
A comparison of the helpdesk software solutions OneDesk and Zendesk

HelpDesk Solutions

OneDesk lets you easily support your customers & end-users.

Multi-Channel
Ticketing System
Customer-Facing
Applications
Omnichannel
Communication
Workflow
Automation
Multi-Channel Ticketing SystemCustomer-Facing ApplicationsOmnichannel CommunicationWorkflow Automation

 

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Why OneDesk?

Full Access for Every Plan

With OneDesk you pay a flat fee for ALL our features, no matter what plan you select or how many users you have.

Project Management & HelpDesk

OneDesk combines Help Desk and Project Management into one efficient and highly-customizable application. No more buying, learning, integrating, and switching between applications.

OneDesk Interface

Powerful Customizability & Automations

OneDesk provides you with innovative tools and customizability options without making you pay enterprise-level costs.

Integrations Made Easy

OneDesk integrates with the web applications you need most. Getting connected is easy and we’ll help guide you to make the most of the OneApp integration capability.

 

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