OneDesk for Real Estate Support HelpDesk
How does OneDesk help my Support team?
Unified Real Estate Tickets, Tenant/Agent Communication, and Property Service Hub.
Unified Tenant, Agent & Owner Support Ticket System Benefits.
Real Estate Support assists agents or clients. OneDesk logs requests for transaction support or post-move-in issues via email or portal into tickets. Use custom views to manage different support types. Track resolution times using SLAs. Reporting identifies common support needs in the transaction process.
Unified Property Portal, Tenant/Agent Forms & Real Estate Service Knowledgebase.
Clients or agents needing support during the transaction process (e.g., paperwork, coordination) require assistance. OneDesk provides a portal where users can submit requests for transaction coordination help or ask closing-related questions. Users track request status easily. The knowledgebase offers checklists for closing, explanations of common documents, and contact lists for relevant parties (inspectors, lenders). Live chat helps answer quick procedural questions.
Automate Property Ticket Triage, Team Routing & Tenant/Agent Service Workflows.
Provide comprehensive support for tenants agents internal staff and potentially property owners using OneDesk automations. Build versatile workflows to handle diverse inquiries from maintenance requests and leasing questions to IT help and commission inquiries. Automatically triage incoming tickets based on keywords property address user type tenant agent staff or urgency. Route inquiries automatically to the correct department Property Management Leasing IT Finance HR. Send automated confirmations status updates and relevant policy links. OneDesk centralizes real estate support for efficiency.
Unified Support for Tenants & Agents.
Provide comprehensive support for tenants agents staff property owners with OneDesk's versatile centralized help desk. Its robust features handle diverse inquiries maintenance leasing IT commissions efficiently routing them to the right department. The platform's flexibility ensures consistent service across all real estate functions. Need a scalable reliable system for all real estate support? OneDesk is the unified solution. It enhances operational efficiency and stakeholder satisfaction.
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