OneDesk for Technology Engineering Professional Services Automation
How does OneDesk help my Engineering team?
Tech Engineering: Deliver Complex Projects & Bill Clients
Log Software Bugs & Hardware Issues with Eng Tickets
Tech Engineering teams, OneDesk ticketing is your core bug tracker and task manager. Capture software defects from QA emails or forms, hardware issues from testing logs, or new feature development tasks from product management. Custom views like 'Critical P1 Bugs,' 'Hardware Component Failure,' or 'Sprint Backlog Items' allow focused work. SLAs drive fix priorities. Reporting tracks bug density and resolution velocity.
Clients Track Tech Development, Report Bugs via Portal
Give your technology clients visibility into the development lifecycle through a client portal. They can track feature progress, access technical documentation, and report bugs or issues using structured ticket forms. Live chat allows for quick clarifications with your engineering team. This collaborative approach improves the quality of custom tech solutions.
Streamline Software Development Project Lifecycles.
Engineering teams in Technology companies live by efficient software development lifecycles (SDLC). OneDesk's automations are built for this. Our system helps you create robust workflows for managing agile sprints, tracking bug reports from QA, automating code review assignments, and coordinating release management. New feature requests or bug reports can be automatically triaged by priority or component. They are then routed to the appropriate development team or individual engineer. You can also use automated replies to update stakeholders on development progress or release timelines. OneDesk’s versatile automations optimize your SDLC. This means faster, higher-quality software delivery.
Coordinate Engineering for Software Development
Software engineering teams, building and shipping quality code efficiently is your core mission. OneDesk helps you manage your development sprints, bug tracking, and release cycles effectively. Its robust features allow for detailed task breakdown in backlogs, integration with code repositories and CI/CD tools, and collaborative code review tracking. The platform's versatility supports various development methodologies (Agile, Scrum, Kanban) and project types. As your engineering team and codebase expand, OneDesk’s unique scalability ensures your development workflows remain streamlined and productive.
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