OneDesk for Technology Product Work Management
How does OneDesk help my Product team?
Guide Product Development from Idea to Launch Success
Capture User Feedback and Product Backlog Item Tickets
Tech product managers track feature requests, user feedback, and clarification requests from engineering. Capture these items as tickets (or link feedback tickets to features) in OneDesk via feedback portals, email, or integrations. Use custom views to organize feedback by theme or prioritize feature requests. Track response times to user feedback using SLAs. Report on feature request trends.
Gather User Ideas Easily via Product Portal
Organize product management work using tasks for market research, defining requirements (user stories), backlog grooming, release planning, and coordinating with stakeholders. Break down large features (epics) into smaller user stories (tasks). Use dependencies to link related stories. Schedule sprint planning and review meetings.
Log Time Spent on Product Development
Product managers track time spent on market research, writing user stories, backlog grooming, coordinating with engineering, and stakeholder communication. Log hours against specific features or product roadmap initiatives using OneDesk timesheets. Understand effort allocation across the product lifecycle.
Guide Product Development Tasks from Idea to Launch
Automate product management workflows. Automatically triage incoming user feedback based on keywords or source. Assign user stories to sprints based on priority. Trigger notifications to stakeholders upon feature completion or release.
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