Components of a KPI dashboard KPIs or Key Performance Indicators, are measurements that determine how well your organization is meeting its goals and objectives. KPIs are crucial to making data-driven decisions for your business. KPI dashboards provide a single screen of useful charts and graphs to easily measure your progress and performance. As such, when […]
What are Views? Views in OneDesk allow you to group and organize your tickets, tasks and other data based on your specified criteria and within a variety of layouts. Views help better overall plan and prioritize your work. For example, see a hierarchical view of unassigned tickets, assign tasks to users on a Kanban board,
Manage & Customize Views in OneDesk More
At OneDesk we believe the tool you use should adapt to you. Whatever your workflows and processes, you can customize your account to work the way you work. One powerful function in OneDesk is our highly flexible email-to-ticket creation and auto-routing capabilities. This article will give you insight into how email forwarding to create tickets
If your company manages multiple services, brands, or a variety of departments each with different workflows, branding or websites, it is important to be sure your clients are receiving properly tailored support. On the other hand, you’ll want your agents to have centralized communication and a streamlined workflow to manage tickets and tasks, even across
Multiple Services on a Single OneDesk Account More
Budget monitoring is a key aspect to successful project management. The new financials app in OneDesk allows you to easily estimate, forecast and monitor your company’s budget. Regardless of the size of your team, or how you bill your customers, the financials app offers flexibility to set costs and keep track of your company’s finances
Manage Your Costs and Billing with OneDesk More
Archiving is a great option If you want to clear your view of old or no longer used items without permanently deleting anything. You are able to archive tickets, tasks, or whole projects. How to archive Step 1: Click on the three dots beside the desired ticket/task/project. Step 2: Select Archive from the menu. If
Archiving and Auto-Archiving Tickets (or Tasks) More
The December 2021 release of OneDesk went live on December 17 2021 and includes a ton of new Features. New ‘Financials’ App (beta) OneDesk is introducing a new “Financials” app. This app is designed to help you plan and track your costs and income as you work on Projects and Tickets. There is a lot
What’s new in OneDesk? – December 2021 More
Projects within OneDesk have a built-in buffer period between when you choose to delete them and when they are actually deleted. When you choose to delete a project, the item will be scheduled for deletion for 7 days. After 7 days have passed, the project will then be permanently removed. Deleting projects To delete a
How to recover a project scheduled for deletion More
Aside from your system (base) layouts, custom views allow you to display your data in unique, dynamic ways. Custom views are available in all the main OneDesk sections: tickets, tasks, projects, timesheets, customers, users, and analytics. You can easily view what you want in the way you want. You are also able to share your
Best Practices for Creating Custom Views More
OneDesk currently supports up to 14 languages (български, Dansk, Deutsch, English, Español, Français, Hrvatski, Italiano, Netherlands, Norsk Bokmål, Português, русский, Svenska, 中文) with the ability to select the preferred language separately at the company level, user (agent) level, or customer level. When choosing a new language, the change occurs to the OneDesk interface but not