The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
10 Tips for Support Agents to Supercharge Productivity
Support agents need to manage high ticket volumes on top of maintaining high CSAT (Customer Satisfaction) scores. Despite this, customers expect fast support. This is why support agents need tools
Effortless Knowledge Creation: AI-Powered Article Generation
Your team’s knowledge is a valuable asset. In OneDesk, your knowledge base provides a self-service hub for your customers (or agents!) to find solutions. Every resolved ticket contains information that
The Hidden Cost of Manual Data Entry
Many companies slow down their productivity and profitability by using outdated manual data entry. These seemingly small admin tasks lead to a number of hidden costs that can affect your
Resolve Tickets in Record Time with AI Summaries
In the world of customer support, time is a critical resource. Every moment an agent spends reading through conversations threads and ticket history is a moment a customer is left
New in OneDesk January 2026
The January 2026 release of OneDesk is now live. Here are some of the great new features and enhancements introduced this release. New AI Features (KB Article Generation, and Ticket
The Black Hole of Customer Feedback: Why Bug Reports Die
You’ve probably seen it happen. A customer reports a frustrating glitch. A support agent carefully documents the issue, screenshots and all, and tags the ticket as a “Bug.” They send
2025: Year End Recap
As 2025 comes to an end, it’s time to reflect on everything you’ve achieved this year. Here at OneDesk our mission is always to make your work life simpler and
6 Signs Your Agency Has Outgrown Email for Client Requests
There is a lifecycle every successful digital agency goes through. At first you are a team of three handling five clients and email is your best friend. It is fast
New in OneDesk – September 2025
New UI Redesign We have been hard at work updating our UI to give OneDesk a fresh, uncluttered look. Along with the clear changes in visuals, here are some other
New in OneDesk May 2025
The latest release of OneDesk is now live! This release brings some big features and enhancements. OneDesk Voice Accept incoming calls with OneDesk With OneDesk Voice you can now add