The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Changing your Classic Portal’s Visibility Settings
OneDesk’s customizable customer portal is a useful tool for customers to see the items which they may be interested in, and the progress that is being made on them. Accessing
How to Make Custom Reports in OneDesk – Examples
OneDesk’s reporting tool is a versatile way to present data relating to your business. There are many templates which exist by default in OneDesk, but if you have specific needs
URI in OneDesk
What is the URI? The URI is an unique identifier used to distinguish your OneDesk account. The URI is automatically generated upon creation of your account based upon your company
Archiving and Auto-Archiving Tickets (or Tasks)
Archiving is a great option If you want to clear your view of old or no longer used items without permanently deleting anything. You are able to archive tickets, tasks,
OneDesk’s New Financials Application In-Depth
The new Financials application was released with OneDesk’s December 2021 update and is currently in Beta. This application is for organizations who wish to handle finances surrounding their projects, tickets,
How to Mute or Restrict the Notification Bell
Depending on a user’s notification settings in OneDesk, they may receive a sound alert in response to a message being received. You can either mute this sound effect entirely or
How to recover deleted tickets and tasks in OneDesk
When a ticket/task is deleted, it is moved into the ‘Deleted Items’ project and becomes scheduled for deletion in 7 days. After 7 days have elapsed, the ticket is permanently
Introducing the new OneDesk ‘Financials’ App (beta)
Customers have been asking for more in-depth tools to plan and track their financial performance both when working on customer projects or when providing paid support to their end-users. The
OneDesk and the Log4j Vulnerability
A zero-day vulnerability impacting version 2.0 <= 2.14.1 of the Apache Log4j 2 package was disclosed to the public on December 9. (Please refer to the CVE for more details.) Apache released
What’s new in OneDesk? – December 2021
The December 2021 release of OneDesk went live on December 17 2021 and includes a ton of new Features. New ‘Financials’ App (beta) OneDesk is introducing a new “Financials” app.