If you’re unable to locate an item (ticket or task) in OneDesk, it might be for one of many reasons: If you can’t find an item in OneDesk, try the

OneDesk makes optimizing your project schedule easy with ‘smart rescheduling’. In only a few clicks, this powerful tool can optimize the work schedule of your projects, allowing you to save

Updated October 2025 Saved replies can be set up in OneDesk for your agents to use. These saved replies allow your team to be able to respond faster to commonly

OneDesk allows you to export the data from the custom views you create. You can export data in the Flat or Tree views from the following applications: Remember when exporting,

NOTE: This article is outdated. Please refer to the up-to-date article of dynamic properties on the OneDesk Knowledgebase. OneDesk allows the use of dynamic properties to insert relevant information into

OneDesk’s customer success surveys allow you to assess your customer support team’s level of support. These surveys are sent out by email to the customer once a ticket has been

You can import users & customers into your OneDesk from .csv files. Before Importing There are a few things to know and/or do before importing users or customers. 1. Ensure

Customer Satisfaction surveys are emailed surveys sent out to a customer within 24 hours of their ticket being marked into a finished state. If more than one customer has requested