The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
The Importance of Inbound Vs Outbound Product Management
The Importance of Inbound Vs Outbound Product Management Product management is a broad function – which requires its practitioners to understand the market problem and the ways their product can
Earned Value Management explained
Earned Value Management explained What is Earned Value Management? Project management revolves around the balancing of three aspects of a project: time, scope, and cost. This is also known as
Helpdesk Tickets Are Your Knowledgebase
Helpdesk Tickets Are Your Knowledgebase Helpdesk Databases hold a lot of information A helpdesk knowledgebase can be a life saver if it has the information you need while talking to
What is an “integrated product team” and should you care?
What is an “integrated product team” and should you care? If you have ever been exposed to complex projects, chances are that you have come across the term – Integrated
The PMI / PMBOK Guidelines (Project Management Body of Knowledge)
The PMI / PMBOK Guidelines (Project Management Body of Knowledge) So, what is the PMBOK method? When you’re starting out as a project manager, it can be tough knowing how to
Helpdesk: Pros & cons of a Single Point of Contact (SPOC vs MPOC)
Last updated: January 27, 2020. Helpdesk: Anything but Single Point of Contact (SPOC vs MPOC) Better Helpdesk comes from a well structured customer support When you want to resolve an
Integrate your Project Management with Xero using OneDesk
Integrate your Project Management with Xero using OneDesk This short article is meant to let you integrate your Project Management with Xero. It contains what you need as well as the
The OneDesk January 2017 Release
The OneDesk January 2017 Release This is a short post on the new feature and bug fixes of the OneDesk January 2017 Release. We will focus on a few features,
PERT Based Projects: the Program Evaluation & Review Technique
PERT based projects: the Program Evaluation & Review Technique The PERT based projects method of planning: Every project manager wants to successfully see a project through from ideation to fruition. Planning
Helpdesk collaboration: Work on tickets to deliver optimal customer support
Helpdesk collaboration: Work on tickets to deliver optimal customer support Never underestimate the importance of collaboration Collaboration is important in many activities. A group of people are a lot more