The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Exceptional Customer Service: OneDesk & LiveChat
“The customer is always king. In a short period of time we have moved from a culture that focused on the past, then focused on the future and now focuses
How to Adopt an Agile Method
If you are seeking answers on how to adopt an agile method in your workplace, you have come to the right place. Agile methodologies are becoming increasingly popular within project
Requirements analysis techniques and tools
Good news. You can stop using spreadsheets to manage your requirements. Is it possible, you say? Yes it is- and it’s all thanks to one amazing tool: OneDesk. Requirements analysis
Technology Roadmap vs Product Roadmap
Last updated: January 27, 2020 We often get asked by customers: “What is the difference between a technology roadmap and a product roadmap?” I have decided to finally shed some
Scrum Master Role and Responsibilities
Understanding the scrum master role in agile A Scrum Master takes on a front-and-center role in Agile. He/she is responsible for making sure teams correctly follow the rules and principles
Seamless Support Workflows
How to easily capture and manage all customer emails with OneDesk. If customers send you support requests by email, you can still manage them with OneDesk. Have your customers send
Create a Custom Workflow with OneDesk
Create a Custom, Automated Workflow with OneDesk For some companies – workflow is simple. It consists of a single team, and a few small projects or tasks. But, for organizations
Kanban vs Scrum Systems: Part 1
Kanban vs scrum: The basics of Kanban Before we can examine kanban vs scrum, we need to understand the origins and basic principles that govern each methodology individually. Part 1
Managing a project team
Managing a project team: Have a plan! Let’s face it – project management can be messy and extremely volatile. We are all fully aware that projects can shift in focus
Using customer feedback to improve your products
These days, customers prefer to make a human connection and get product recommendations right from the source – the company. therefore, companies can leverage these methods of communication to tap