4. Industry Applications

Many companies slow down their productivity and profitability by using outdated manual data entry. These seemingly small admin tasks lead to a number of hidden costs that can affect your entire organization. This problem typically arises from businesses using multiple disconnected tools. Communications happen in chats, emails, and a help desk, time tracking on spreadsheets, […]

You’ve probably seen it happen. A customer reports a frustrating glitch. A support agent carefully documents the issue, screenshots and all, and tags the ticket as a “Bug.” They send it off to the development team with a sigh of relief, telling the customer, “I’ve passed this to our engineering team. They’re looking into it!

There is a lifecycle every successful digital agency goes through. At first you are a team of three handling five clients and email is your best friend. It is fast and universal. A client emails a request, you reply, you do the work, and you reply again. But as your agency grows this process doesn’t

For the Cingulum Health team, the highest level of patient care and attention is a must. We recently spoke to the practice manager at Cingulum Health whose clinic has recently switched over to using OneDesk.  With OneDesk’s combination of support and project management features, this leading clinic has been able to streamline their operations, allowing

What is the role of a help desk for education? When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries. However, the utility of a help desk goes beyond these realms, proving valuable for any organization handling requests or inquiries. A help desk for education