On-Premise & Private Cloud
OneDesk can be set up as an on-premise helpdesk and project management solution. On-premise enables you to have complete control of your data by hosting OneDesk on your own servers.
Install to your own servers
Get the features of OneDesk by installing and hosting on your own infrastructure.
Control your own data
With on-premise you have complete control and maintenance over your database and security needs.
Host on your own cloud
Enable the benefits of both cloud and on-premise with the private cloud option.
Meet your specific needs
On-premise is intended for companies with specific requirements for configuration and compliance.
Configure OneDesk on your hardware
With OneDesk’s self-hosted solution, you can work within OneDesk’s helpdesk and project management all from your own servers. Submit a request for our on-premise solution after trying out the 14-day free trial.
OneDesk supports Amazon Web Services (AWS), Microsoft Azure, and more for our on-premise solution.
Self-hosted ticketing
Bridge silos by bringing all your tickets into one system. Create tickets from email, forms, chat, and more. Boost productivity and improve service using automated ticket triaging, automated replies, canned responses, and SLAs.
Reporting & analytics
Provide insights on your customer service and project progress. Create reports for tickets, timesheets, tasks, and projects. Send scheduled reports to yourself, customers, or managers.
Integrated on-premise project management
OneDesk is an all-in-one work management solution for on-premise. Manage your projects and work using robust features like task dependencies, Gantt, Kanban, subtasks, and capacity planning.
Customize your workflow
OneDesk’s self-hosted help desk & project management is one of the most customizable solutions.
Create:
- Custom fields
- Flexible automation rules
- Unique lifecycle statuses
- Email templates
- and more!