OneDesk for Engineering Firms
No matter the area of your expertise, you have rigorous projects that require precise planning & roadmaps, performance improvements, and launches. Streamline this process with OneDesk.
Why OneDesk for engineering?
Everything in one place
With OneDesk’s combination of helpdesk and project management software, you can truly keep you and your team organized from one desk.
Help Desk software for Engineers
Customer support for your clients: OneDesk’s built-in help desk software lets engineering firms capture, assign, and respond to support tickets from one centralized place. Simultaneously hold private internal conversations and separate client-facing discussions on the same ticket. Share files, PDFs, RFIs, and RFPs as well.
Project Management for engineering
Online Team Collaboration and Project Tracking: Plan your projects, tasks, cost, and schedule within OneDesk. Discuss tasks and issues with your team and customers, and capture hours worked using timesheets or work timers. In OneDesk you can track tasks and issues together, view your tasks/projects as Gantt charts, and generate reports.
Discussions & team collaboration
In OneDesk you can share projects with the entire team, with specific members such as Team Leads, Designers, Directors, or keep them private. Everyone sees only what pertains to them and this, in turn, will increase efficiency. You can view your resources’ workload and easily re-assign tasks for optimal time management and work distribution between teams and members.
Reporting
Extract data and create insightful reports in OneDesk using pre-created templates or by customizing your own. Automatically schedule and email Excel or PDF documents. This will aid in creating your project expense sheets, etc.
Assign tasks to teams
Keep your entire team in the loop (including customers) with built-in discussions and email notifications on tasks and projects. View your resources’ workload and easily reassign tasks for optimal time management and work distribution between teams and members.
Mobile app
Carry your OneDesk around with you. Our mobile app connects to your OneDesk account so you can:
- Access, create, and reply to Help Desk tickets.
- Get notified of new assignments.
- Log work with timers & timesheets.
- Create new tasks and submit them to your projects.
Email integration
Capture and respond to customer emails directly from your OneDesk account. OneDesk will create a new ticket from the email, capture attachments, and create a new customer record if necessary.
Customer web portal
OneDesk includes a web-portal designed especially for your customers. Engage with them on your website and allow them to report issues, make suggestions, and receive answers. The web portal is completely customizable – you can change the appearance, features, behaviour, and customer permissions.
Knowledge Base & FAQ
Always answering the same questions on RFIs, RFPs, and project details? Let customers find the answers quickly by publishing FAQ’s to the knowledge base. Increase customer satisfaction while reducing the workload on your support team.
Watch how engineering firms can use OneDesk
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
